MLMSoftware.one Promise to You
Everything works. Everything does what it says.
We’re excited you’re expressing yourself online with MLMSoftware.one (MSO), and we’re ecstatic that some of the scripts in our website are helping you reach your goals. You have 7-365 days of included support with any purchase from our site (specified for each individual product). An awful lot of work goes into making sure our site is filled with good products, so if something does go wrong, we’re eager to make it right.
That being said, we are selling items that can’t physically be returned, so we do need some rules around refunds from the site. It’s reasonable to think of our site as a vetted bazar. We can promise you won’t get ripped off. We just can’t afford to give you a money back guarantee on everything you see for any random reason.
You can request a refund within 7 days if you are unable to get the script to work, or if the script does not perform as claimed on its site page. You may return a script that contains a license key within 7 days of purchase, for a full refund. Scripts that are 99% open source code cannot be returned.
Good Reasons for a Refund
It just doesn’t work at all.If you are unable to get the script to work, we want to fix that. Make sure you’ve watched the installation guide for the product. It’s important you give the developer a chance to help you, so if that guide didn’t help, contact us with the URL in your order email.
It doesn’t work as claimed.If you feel the script doesn’t perform as claimed, please contact us and explain what your expectations were and what led you to believe they would be met from the script’s pages. We have several developers on the team, and each developer is responsible for their own script’s description, so we need your help making sure things are being accurately communicated. We will not tolerate false or misleading claims, up-sells, or any skanky marketing tricks.
I’m getting mediocre support.You are entitled to 30 days of help from the person who developed your software. If we’re not being responsive, or being unhelpful in our responses – that’s not good for anyone and we need to know.
Bad Reasons for a Refund• I just decided I didn’t need it.
• I bought a few scripts to compare.
• I thought it would do something it doesn’t.
• I never asked for help.
• I bought it well over 30 days ago.
• It turns out I don’t like websites.
1. Contact us by email or Skype
2. Wait our communication back, with an scheduled date to try your issues.
3. If the issue cannot be resolved, ask the developer to approve a refund.
It is very important to us that people have a safe and valuable shopping experience in our site and our refund policy is designed to ensure that is the case, while also being fair to our organization. If you’ve got a case that just isn’t working out, let us know and we will do everything in our power to resolve it, including issuing a full refund.
Note: Chargebacks are costly to us, and we reserve the right to deactivate anyone who files one chargeback instead of following this refund process.